All Optical Resources hardware comes with a one-year limited warranty. Warranty expiration dates are determined as one-year from the date of the original Optical Resources invoice.   Extended warranty coverage beyond this one-year period may be obtained via our Extended  Warranty Program. The Extended Warranty Program is a one year extension of our product warranty and it ends twenty-four (24) months from the date of the original Optical Resources invoice.  If you are interested in our Extended Hardware Warranty Program, please see our Extended Hardware Warranty Program overview for more detail.

If you prefer not to participate in our Extended Hardware Warranty Program and your Optical Resources' hardware fails outside of the original warranty period, we offer an At Depot Product Repair option.

This program allows customers to have an out of warranty Optical Resources product repaired by our Certified Technical Repair Department. Please note that you must be the original purchaser of the product to participate in this program.  The terms of the At Depot Product Repair Program are as follows:

1. Without exception, only the original purchaser of the product can be participate in this program.

2. All units returned for repair under this program will be subjected to a $65 bench test fee.

3. In addition to the test fee, labor to repair the unit is billed at a standard rate of $65 per hour.

4. Once the unit has been bench tested, an email will be sent to you with a repair cost estimate. No repair work will be completed until you have approved the repair cost estimate.

5. Turn-around time for units returned under this program is typically three weeks from the date received.

6. Customers who participate in this program are responsible for all freight, handling, and customs charges associated with shipping the replacement unit to Optical Resources, as well as the return shipping charges back to the customer site.

7. All hardware returned under this program are returned to the customer via ground delivery in the US, unless otherwise requested by the customer. Expedited shipping charges are the responsibility of the customer.

8. Units will not be returned to the customer location until full payment is received.

9. All repaired units carry a 90-day limited warranty.

10. Units that are damaged as the result of natural disaster, flooding, fire, or abuse are not eligible for participation under this or any other program.

11. Hardware shipped to Optical Resources under this program must be packages sufficiently so as not to incur shipping damage and insured against damage.  The handling of claims for hardware damaged during shipping to Optical Resources will be the responsibility of the customer and the carrier. 

If you wish to take advantage of this program option, please contact Optical Resources at (800) 652-5138 in the US and Canada. Payment must be completed with a valid credit card or purchase order; however please note that purchase orders will only be accepted from customers who have been pre-approved by our Credit Department to submit them. A signed copy of the purchase order must be received by Optical Resources before shipment of the repaired unit can occur.