1.  If service is required for an Optical Resources product covered under the Quick Response program, the customer contacts Optical Resources' Technical Support and reports the type of problems the unit is having.  The Technical Support Department's hours of operation are from 8:00 AM to 5:00 PM (PST), Monday through Friday and they can be reached at (714) 389-1379 or by E-mail at support@orinc.com.

2. After the Optical Resources technician has determined that the duplicator requires service at our facility, he will issue a Return Merchandise Authorization (RMA) number.  The RMA number will be E-mailed or faxed to the customer along with our shipping address and instructions on how to pack the unit.  

3. The customer then returns the duplicator to Optical Resources in the units original packaging and sends the carrier's name and the waybill or tracking number used to ship the product back to ADS by email or phone to technical support.   

4. Within one (1) business day of notice of the RMA shipment back to ADS, a new or like new duplicator ( at ADS' discretion ) will be cross-shipped via next day service (domestic shipment only ) as a permanent replacement for the original system.  This process has the customer up and running in the fastest possible time frame.

Please contact your sales representative or go to Quick Response Service Program for pricing information.