1. Sales
2. Payment Options
3. Shipping & Handling
4. State & Local Taxes
5. Returns & Exchanges
6. Dead on Arrival/Damaged Goods
7. Order Errors
8. Order Cancellations
9. Software Return Policy
10. Warranty Repairs
11. RMA Request Instructions

Within the United States:
We offer our US clients four different payment options.

• Credit Cards: We accept Visa, MasterCard, Discover and American Express cards.
• Pre-payment with Certified Check or Money Orders.  Personal check are accepted but shipment will be held until a personal check has cleared customer's bank account.
• Bank Wire transfer of funds to Optical Resources' bank account prior to delivery. Call our sales consultants for wire transfer details. Upon confirmation of funds transfer, we immediately release the products for shipment.
• Purchase Orders: We accept certain corporate, government and educational purchase orders, pending a successful credit check and approval by our credit department.

NOTE: All credit card orders must be delivered to the cardholder's billing address for the credit card they are using unless the customer has provided their bank with a separate and verifiable alternate address. 

International Orders:
All International orders are shipped on a pre-paid basis only.  The payment method we accept on International orders is a Wire transfer to our bank account.  Call our sales consultants for wire transfer details. Upon confirmation of funds transfer, we immediately release the products for shipment.

NOTE: We do not accept credit card purchases on International orders.

Transit Insurance is required on all shipments and is automatically added to the customer's shipping charges.

Orders are considered complete when picked up by the carrier. Damaged, lost or stolen products in transit are covered by insurance. Optical Resources, when notified by the client that a shipment has been damaged, lost or stolen, will promptly notify the carrier/insurer. The carrier or insurance company, not Optical Resources, is responsible for the loss and we will not replace the item(s) until the issue has been resolved with the responsible party.

Deliveries will not be left by the carrier without a signature unless you specifically instruct Optical Resources - in writing - that a signature is not required. Optical Resources always   ships with signature required, however there is no guarantee the shipper will comply.  Optical Resources takes no responsibility for items left by the carrier under those circumstances.

It is the client's responsibility to notify Optical Resources in writing of any special shipping instructions before shipment has been made.

Your available shipping methods will appear automatically in your Shopping Cart for orders entered online. After you have chosen your shipping method, the estimated shipping & handling charges will be calculated for you in your Shopping Cart before you place your order. If the actual shipping charges are lower, you will be billed for the lower cost. If the actual charge is higher, you will be notified of the higher charge, prior to shipment.  Online shipping costs are only estimates and may be changed by the carrier. Optical Resources reserves the right to invoice for any additional sums billed by the carrier.

Optical Resources does not make any shipments to a Post Office box.  

Dead On Arrival / Damaged Goods:

• If your product is Dead On Arrival (DOA), you must inform Optical Resources within 3 days of receipt of the product to qualify for an Advanced Replacement.  In certain circumstances, a Vendor Qualification may be necessary for Advanced Replacement. DOA's reported more than 3 days after the receipt date will be accepted back at the vendors discretion. 

• DOA is defined as a product that is inoperable upon first installation. Products that fail after being in use for any period of time are defined as defective and must be handled under our warranty repair policy. 

• If the manufacturer finds the product not to be defective or is missing components, Optical Resources will either pass along all fees incurred to repair the unit or return the unit to you. 

• If your product is damaged in shipping, you must report the problem to Optical Resources within 3 days of receipt.  It is the customer's responsibility to keep all original packaging for inspection by the carrier/insurance company.   

Order Errors:

• If you feel that you have been Miss-shipped product you must report the error to Optical Resources within 3 days of receipt of the product.  Miss-ships reported after 3 days will be accepted back at the vendor's discretion. 

Order Cancellations:

• All order cancellations must be reported within 5 business days of the original purchase, and when returned, must be in pristine condition and including all components, original packaging, manuals, software, cables, etc.  Cancelled orders must be returned directly to Optical Resources within 14 business days from the invoice date at Optical Resources' discretion for: credit, replacement, exchange or repair.  Optical Resources does not offer order cancellations on special order items such as autoloading duplicators, Mega DVD/CD duplicators or equipment that costs over $3,500.  All Customer Cancellations are subject to a 25% restock fee if the product has been used or, when returned, does not include all components, original packaging, manuals, software, cables, etc.. All customer cancelled order returns will be denied if reported after 5 business days of invoice date or without an RMA number. 

Software Return Policy:

• Optical Resources will not accept returns of opened software. 

Warranty Repairs:

• All requests for repairs must meet product specific criterion. Product still covered by the manufacturer warranty will have no material or labor cost associated with the repair.  The customer is responsible for all shipping costs associated with returning a product to Optical Resources and the cost of shipping the repaired product back to the customer. Customers with Out of Warranty repairs will be charged for any materials and labor necessary to return the product to proper working order.  If you are uncertain of the status of your product warranty, contact your Optical Resource's Account Manager. 

• There are tremendous benefits to purchasing service and warranty contracts outside the manufacturer's standard warranties. If you would like information on these services please contact your Account Manager. 
   
• Physical damage to a product will void all warranty.

RMA Request Instructions: 

In the event a client orders the wrong product and wishes to return it, the client must notify Optical Resources within 3 business days and return the item to Optical Resources within 10 days of the purchase date.  No item may be returned without a Return Merchandise Authorization number.  To get an RMA number call (800) 732-0211.  A copy of the RMA return form is available online.  Optical Resources withholds the right to charge up to a 25% restocking fee to cover the cost of damaged or missing shipping materials or unusual product usage, as it deems necessary. Optical Resources will not issue RMAs for custom-configured solutions such as autoloading duplicators, jukeboxes, Mega DVD/CD duplicators, etc., special ordered items, end-of-life or discontinued products or products costing over $3,500.  Problems with items such as those just described will be handled through out Tech Support Department which will work with the customer until the issue is resolved.  All Distributors restocking fees will apply back to the customer. It is the customers responsibility to fully insure returned items.  If the customer fails to insure the return shipment, they accept the risk of loss or damage during shipment. Damaged, unauthorized ( no RMA number ) or incomplete returns will be refused.  The customer is responsible for all shipping costs associated with returning a product to Optical Resources and the cost of shipping a new or repaired product back to the customer.