At Depot Extended Warranty Program
( US Customers Only )

Optical Resources offers an At Depot Extended Warranty Program for its Super IDE Pro series line of DVD and CD tower duplicators, DVD-ROM and CD-ROM LAN towers and servers and its autoloading DVD and CD duplicators.  The At Depot Extended Warranty Program is a one year extension of the product's original warranty and it ends twenty-four (24) months from the date of the original Optical Resources' invoice.  This program puts your equipment at the top of the list for troubleshooting and repair.  Your equipment will be returned much faster than with basic warranty service.  Labor and non-consumable parts are fully covered.  Ship your equipment to us and we will return it to you within 14 business days days of the receipt of the failed product at our facility.   To find out about rates for this service click here.  The terms of the Quick Response service agreement are as follows.

1.  If service is required for an Optical Resources product covered under the At Depot Extended Service program, the customer contacts Optical Resources' Technical Support and reports the type of problems the unit is having.  The Technical Support Department's hours of operation are from 8:00 AM to 5:00 PM (PST), Monday through Friday and they can be reached at (714) 389-1379 or by E-mail at support@orinc.com.

2. After the Optical Resources technician has determined that the product requires service at our facility, he will issue a Return Merchandise Authorization (RMA) number.  The RMA number will be E-mailed or faxed to the customer along with our shipping address and instructions on how to pack the unit.  

3. The customer then returns the duplicator in the units original packaging and reports by phone (800) 732-0211 or E-mail service@orinc.com to an Optical Resources' customer service representative the carrier's name and tracking number or waybill number for the shipment back to our depot.   

4.  Upon receipt of the unit, the Optical Resources' technical team will troubleshoot the unit and repair or replace any non-consumable parts.  Optical Resources will pay to have the newly repaired unit shipped by air back to the customer so that it will arrive within 14 business days from receipt of the failed product at our facility.